Support
Klibo Support
Help with sign-in links, cloud accounts, purchases, gameplay, privacy and account deletion.
Contact us
Email is the fastest way to reach Klibo support. Include the device model, iOS version, what you were doing, and a screenshot if one is useful. Please do not send passwords, authentication tokens or payment-card information.
Email support@klibo.appFor TestFlight issues, it also helps to include the Klibo build number shown in TestFlight.
Magic link does not open Klibo
Request a fresh sign-in email, open it on the same iPhone where Klibo is installed, and tap the newest link. Old magic links are one-time and can expire. If the link lands on a web page instead of Klibo, send us the page address and your build number.
Play offline
Core gameplay can work without a cloud account. Rankings, social challenges, account-backed score protection and other online features require a connection. Local-only progress stays on that device unless a supported cloud feature explicitly syncs it.
Delete my account
Signed-in players can request permanent account deletion inside Klibo from the account/profile controls. The flow is designed to delete the Supabase authentication account and associated Klibo cloud records, then clear local account/player data. Signing up later with the same email is intended to create a fresh account.
Purchases and ads
Apple handles billing and refunds. For Go ad-free and the Ultra Plan, the App Store shows the exact local price before purchase. Restore eligible purchases from Klibo where offered. Age-protected experiences do not initialize Klibo-served advertising or in-app purchases.
Safety and privacy
Klibo is a game, not an IQ test, medical device or diagnostic service. For details about account data, analytics, advertising, notifications and deletion, read the Privacy Policy. For product rules and purchases, read the Terms of Use.